1. Detailed description of goods and/or services 
Federal Parking Management is a business in the Parking Management industry that offer paid parking services .

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way e-mail (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction 

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Federal Parking Management is subject to availability. In cases of unavailability, Federal Parking Management will refund the client in full within 30 days. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Federal Parking Management shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Federal Parking Management bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Federal Parking Management via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Federal Parking Management separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Federal Parking Management takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Federal Parking Management chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address) .

12. Variation

Federal Parking Management may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by mattelo.co.za (sole trader / private company / close corporation) based in South Africa trading as

mattelo.co.za and Michael van Niekerk (Director(s)/Member(s)/Owner(s)).

14. Federal Parking Management contact details

Company Physical Address: 57 Brebner Road, Dan Pienaar, Bloemfontein

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone: +27 51 444 6086

PayGate (Pty) Ltd trading as DPO SA

Registration no: 1999/017441/07

www.paygate.co.za

Tel no: 087 820 2020

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.